Bookings and stays
Requests, acceptance, payment, check-in, extensions, cancellation and refunds.
NomadVillage · Europe
Help centre
Answers and operational guidance for travellers, providers, territories and partners.
NomadVillage
Find help by topic
Payments and invoices
Charges, configured fees, receipts, payouts, refunds and payment-status questions.
Identity and provider checks
Stripe Identity, Connect onboarding, missing requirements and verification privacy.
Hosts and operators
Listings, calendars, rates, messages, provider responsibilities and payouts.
Territories and local inventory
Destination pages, teams, leads, attractions, local services and impact information.
Experiences and VillageBox
Provider onboarding, capacity, product information, delivery and local-origin rules.
Account and security
Access, profile roles, privacy, suspicious activity and data requests.
Technical support
Page errors, email delivery, file upload and dashboard behaviour.
NomadVillage
Before opening a ticket
- 01
Identify the operation
Have the booking code, payment reference or page URL ready when relevant.
- 02
Check the dashboard
The timeline often shows whether an action is waiting for you, the provider or support.
- 03
Describe clearly
Explain what happened, when, the expected result and any non-sensitive evidence.
- 04
Choose priority responsibly
Urgent is for time-critical platform incidents, not a replacement for emergency services.
NomadVillage
Support tickets
Signed-in users can open a case from the Support area of their dashboard. The requester sees the complete conversation and current status; administrators reply from the network support inbox. Each update creates an in-platform notification and queues an email.
NomadVillage
Common questions
Why did I not receive an email?
Check spam first, then verify the address in your profile. The case remains visible in the dashboard even if email delivery is delayed.
Can I send identity documents in a ticket?
Do not send identity or banking credentials in the message. Use Stripe-hosted verification or the specific secure document flow indicated.
How quickly will support answer?
Each case receives an SLA target based on priority. It is a service target, not an emergency-response guarantee.
Can I reopen a case?
Reply from the case history or open a new case when the previous matter is closed and unrelated.